Shipping Policy

Shipping is $19.95, and it is free when the merchandise subtotal is $150 or more.

The merchandise subtotal is the cost of the products in your cart after any bundle discounts, before promotion codes and sales tax. The same shipping charge applies to every country we ship to. You will see the shipping charge in your cart and at checkout before you pay.

We aim to ship in-stock orders within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays).

Orders ship from the US. If an item is not in stock, please allow about two extra weeks, since some products are made in Germany, Italy, or Latvia. If an item will take longer than that, we will email you and you can choose to wait or cancel that item for a refund.

We ship with major carriers such as USPS, UPS and FedEx. Most U.S. orders arrive within 3 to 7 business days after they ship. Delivery times are estimates from the carrier and are not guaranteed, particularly during holidays and severe weather.

When your order ships, we email you a tracking number. If you have an account, you can also sign in to My Account to see your order status.

Checkout currently accepts shipping addresses in the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland.

For orders to Canada, the United Kingdom, Australia, New Zealand and Ireland, delivery usually takes 7 to 21 business days after shipment, depending on the destination and customs.

• Customs duties, import taxes and brokerage fees are not included in our prices or shipping charge. They are the recipient's responsibility.
• Customs may hold or inspect packages, which can add time to delivery.
• Rules for importing dietary supplements vary by country. Please check that the products you order may be imported where you live.
• If a package is refused, returned or held by customs, we refund the products once the package comes back to us. Shipping charges and any duties or taxes already paid are not refundable.

Please check your shipping address carefully at checkout. If you need to change it, email support@purefirenutritional.com as soon as possible. We cannot change the address after your order has shipped.

If a package is returned to us because the address was incorrect or it was not collected, we can send it again for another shipping charge, or refund the products.

If tracking shows your package as delivered but you cannot find it, please check around your delivery location and with neighbors, then email support@purefirenutritional.com within 7 days of the delivery date shown in tracking. If tracking has not updated for 10 business days, let us know. We will work with the carrier and, if the package is confirmed lost, send a replacement or refund your order.

If your order arrives damaged, see Returns & Refunds for how to report it.

Email support@purefirenutritional.com with your order number and we will help.