Returns & Refunds

You may return unopened products in their original, sealed packaging within 30 days of delivery for a refund of the price you paid.

For safety and hygiene reasons, we cannot accept returns of products that have been opened or whose seal is broken, unless the product arrived damaged, defective or was not what you ordered.

If an item arrives damaged, defective or is not what you ordered, email support@purefirenutritional.com within 7 days of delivery. Include your order number and photos of the item and its packaging. We will send a replacement or give you a full refund for that item, including any shipping you paid for it. If we need the item back, we will pay for the return shipping.

• Email support@purefirenutritional.com with your order number, the items you want to return and the reason.
• We will reply with return instructions and the address to send your return to.
• Pack the items securely and use a shipping service with tracking. We cannot be responsible for returns lost on the way to us.

Please do not send items back without contacting us first. Returns sent without instructions from us may not be processed.

For unopened products you return for any reason other than our mistake, you pay the return shipping, and the original shipping charge is not refunded. If the return is because of our mistake, such as a damaged, defective or incorrect item, we pay the shipping.

We inspect returns when they arrive and issue approved refunds within 5 business days, to the original payment method. Your bank or card issuer may take another 5 to 10 business days to show the refund.

The refund is the price you paid for each returned item, after any bundle discount or promotion code, plus the sales tax charged on it. If you return part of a bundle, each returned bottle is refunded at the per-bottle bundle price you paid.

To cancel or change an order, email support@purefirenutritional.com as soon as possible. If your order has not shipped yet, we will cancel it and refund the full amount, including shipping and tax. Once an order has shipped, it can no longer be cancelled, and this returns policy applies.

We do not offer direct exchanges. If you would like a different product or size, return the unopened item for a refund and place a new order.

Returns from outside the United States follow the same rules. Return shipping, and any duties or taxes paid when the order was imported, are not refundable by us, except when the return is because of our mistake.

Email support@purefirenutritional.com with your order number and we will help.